Be on the safe side with Robinson

The protection of your own private life and your personal data is of the greatest importance to ROBINSON Hoteles España & Portugal. We pay great attention to this when we carrying out our business activities on the Internet. The practices we use for data protection are in accordance with current data protection regulations.
In order to protect your data in the best possible way against accidental or deliberate manipulation, loss, deletion or access by unauthorised people, we have introduced technical and organisational security measures. We will continually optimise these security measures in the light of technical developments.

Personal data

Personal data is information which can be used to find out your identity. This includes information such as your correct name, postal address or telephone number. Information which cannot be directly connected with your actual identity such as your favourite website or the number of users of a site is not counted as personal data.

Anonymised data

Every time access is made to the contents of this Internet provision some general information is stored (e.g. the number and duration of the visits to particular pages). These are used purely for statistical purposes and to optimise the quality of the Internet provision.

Transfer of personal information to third parties

We pass your personal data on to contractual partners/ travel organisations in order to complete travel contracts that have been arranged by us.
Should data be passed on to service providers of ROBINSON Hoteles España & Portugal, then these providers are additionally bound to the mandatory legal provisions regarding ROBINSON Hoteles España & Portugal’s contractual requirements for data protection.
Personal data is only shared or passed on to government institutions and public authorities if it is subject to mandatory statutory provisions.

In order to fulfil its obligation scheduled under article 5 of Spanish Organic Law 15/1999 of 13 December 1999 concerning the protection of personal data (hereinafter ‘LOPD’) ROBINSON Hoteles España & Portugal would like to inform users that the personal data made available to us by means of an electronic form on our website, as well as data which has become available to ROBINSON Hoteles España & Portugal by means of steps the user has taken when navigating the site, by monitoring data, by means of customer inquiries or via other services and products, will be stored separately on data carriers. ROBINSON Hoteles España & Portugal assumes liability for the processing of this data. According to LOPD regulations it is possible within the business premises of ROBINSON Hoteles España & Portugal at ROBINSON Club Cala Serena, Felanitx and Palma de Mallorca for the user to access his or her data, to amend this data or to delete it and to forbid the processing of his or her personal data.
In the case of incomplete information being provided in the obligatory fields of an electronic form the application by the user cannot be processed under certain circumstances.
Within the particular website on which the electronic form was placed there is information concerning the purposes for which the personal data provided by the user will be used.

The personal data made available to us by the user will basically be used to answer his or her inquiries and to inform him or her about new business activities, products and services provided by ROBINSON Hoteles España & Portugal. In this context the data will be processed to produce customer profiles and market segments for the purposes of sales promotions. In accordance with Articles 11 and 34e of the LOPD the user hereby gives his or her approval for his or her personal data to be passed on to affiliated hotel companies which are part of the ROBINSON group and to other companies co-operating with them for the purposes of fulfilling the obligations contained in the conditions of use which are presented here.
By means of this consent the user has indicated that he/she has been notified of the provisions of Article 27 of the LOPD concerning the initial transfer of personal data.
At the present time this consent to the transfer of personal data can be revoked at any time. Any such revocation cannot however be made retrospective.
In the case that the user makes data from third parties available to ROBINSON Hoteles España & Portugal then the user is obliged, in the context of the regulations set out under Article 5.4 of the LOPD, to inform the third party concerned before the data is transfered about the content of the data to be transfered, the origin of the data, the storage of the data on a separate data carrier, the people authorized to access the data, the access rights of the third party concerned with respect to this data, and the possibilities of correcting the data or forbidding its use.
The user must furthermore inform the affected third parties about the currently valid conditions of use which are being employed by ROBINSON Hoteles España & Portugal.
ROBINSON Hoteles España & Portugal is hereby to treat the personal data provided by the user in confidence and to only use this data according to the stipulated conditions.
The user is hereby informed that all technical and organisational security measures have been taken on the part of ROBINSON Hoteles España & Portugal to protect personal data and to prevent its unauthorized alteration, loss, processing and unauthorized access to it according to the current level of technology, according to the nature of the data, and the associated risks in terms of human activities and physical or natural effects. This last part is to fulfil the requirements of Article 9 of the LOPD in connection with Royal Decree 994/1999 of 11 June 1999 concerning the introduction of regulations concerning security measures associated with automated carriers of personal data.

Right to information / Your rights

You are entitled on request and without charge to receive information about the data which is stored about you. Furthermore, you have the right to amend, delete or block any incorrect data. Under some circumstances deletion of the data could be in conflict with legal requirements, especially where data is stored for accounting and bookkeeping purposes.

Use of cookies

We do place ‘cookies’ (small files containing configuration information). They help to provide us with the frequency of use and the number of users on our website and serve to increase the convenience of use of the range of products we offer.
It is also possible to use our product provision without cookies. Most browsers are adjusted so that they will automatically accept cookies. You can however deactivate the storage of cookies, or set your browser so that it informs you as soon as cookies are sent.

Links to other websites

Our online provision contains links to other websites. This data protection declaration does not extend to cover other providers. We have no influence over whether these other operators adhere to data protection regulations and therefore accept no responsibility for the correctness or completeness of the information which is presented there, or for how up-to-date that information is.

Questions and comments

If you have any questions, requests or comments on the subject of data protection please contact ROBINSON Hoteles España & Portugal by email. The rapid development of the Internet will make some adjustments to our privacy policy necessary from time to time. You will be informed here about any changes.